Return & Exchange Policy – Vijay Bangles

Last Updated: 22 August 2026

At Vijay Bangles, we take great care to inspect, pack and dispatch every order safely. We want you to shop with confidence, which is why we offer a simple 7-day return and exchange policy for eligible cases.

Please read the following policy carefully before placing your order.

1. Damaged Product Returns

We offer a 7-day return policy for products that arrive damaged or defective.

To be eligible:

• The damage must be reported within 7 days of delivery.

• A clear and continuous unboxing video is compulsory for all damage claims.

• The video should begin before opening the package and clearly show the outer packaging, opening of the parcel and the product inside.

• The product must be unused and returned in its original packaging.

• Photos and additional videos may also be requested for verification.

• Damage claims submitted without a valid unboxing video may not be accepted.

To report a damaged product, please email us at vijaybangles01@gmail.com with your order number, photographs and unboxing video.

Once the claim is reviewed and approved, we will provide an appropriate resolution, such as a replacement.

2. Size Exchange

Ordered the wrong bangle size? No worries. You can request a size exchange within 7 days of delivery.

A ₹150 exchange charge will apply, which covers:

• Return shipping of the original product

• Shipping of the replacement product

The product must be:

• Unused and unworn

• In original and resalable condition

• Returned with its original packaging

To request a size exchange, please email vijaybangles01@gmail.com with your order number and the required size.

Please make sure to check our Bangle Size Guide before placing your order to select the correct size.

3. No Return for Change of Mind

Returns are not accepted simply because you have changed your mind or no longer wish to keep the product.

This includes situations where:

• You don't like the design after receiving it.

• You expected the product to look different.

• You ordered the wrong design by mistake.

• You no longer need the product.

• The product does not match your personal preference.

However, eligible size exchanges can still be requested according to the Size Exchange policy above.

4. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.

A clear unboxing video may be required to verify the claim.

Please email vijaybangles01@gmail.com with your order number, photographs and relevant video evidence.

Once verified, Vijay Bangles will arrange an appropriate resolution for the incorrect product.

5. Missing Product or Items

If any product or item appears to be missing from your package, please contact us as soon as possible and within 48 hours of delivery.

Please email vijaybangles01@gmail.com with:

• Order number

• Photos of the package and products received

• Unboxing video, if available

Our team will investigate the issue and assist you accordingly.

6. Non-Returnable Products & Situations

Returns or exchanges may not be accepted if:

• The product has been worn or used.

• The product has been damaged after delivery.

• The product has been altered, bent, scratched or mishandled.

• The original packaging is missing or significantly damaged.

• The return/exchange request is made after the applicable return period.

• A damage claim is submitted without the required unboxing video.

• The customer simply changes their mind about the purchase.

• The product shows signs of improper use or handling.

7. How to Request a Return or Exchange

To request a return or exchange, please email vijaybangles01@gmail.com within the applicable time period.

Please include:

• Order number

• Customer name and contact number

• Reason for the request

• Photos/videos of the product

• Unboxing video for damage or wrong-product claims

Our team will review your request and guide you through the next steps.

8. Return & Exchange Processing

Once an approved return reaches us, the product will be inspected within 2–3 business days.

After inspection:

• If the claim is approved, the applicable replacement or exchange process will be initiated.

• If the returned product does not meet the eligibility requirements, the request may be rejected.

• Additional information or photographs/videos may be requested during the verification process.

Please note that processing and delivery times may vary depending on the location and courier service.

For questions regarding the status of your return or exchange, please contact vijaybangles01@gmail.com.

9. Jewellery Appearance & Colour Disclaimer

Our jewellery is photographed under professional lighting. Due to differences in lighting conditions, photography, device screens and display settings, the actual colour or appearance of a product may vary slightly from the images shown on the website.

Minor variations in finish or appearance that do not constitute product damage are not considered valid reasons for a return.

10. Jewellery Care

To maintain the appearance and finish of your bangles for as long as possible:

• Keep them away from water, perfumes, creams and chemicals.

• Remove jewellery before bathing, swimming or exercising.

• Store bangles in a dry place when not in use.

• Avoid excessive rubbing or contact with hard surfaces.

• Keep jewellery separately to prevent scratches.

Normal wear and tear, scratches, accidental breakage or damage caused by improper care are not considered manufacturing defects.

11. Important Unboxing Requirement

We strongly recommend recording a single, continuous video while opening your parcel.

The video should clearly show:

Sealed package → opening the package → products inside → condition of the products

This video helps us verify damage or missing-product claims and allows us to resolve genuine issues more efficiently.

Without a valid unboxing video, Vijay Bangles may be unable to approve a damage or missing-item claim.

12. Contact Us

For all return, exchange, damaged-product, wrong-product or missing-item queries, please contact:

Vijay Bangles
📧 vijaybangles01@gmail.com

When contacting us, please include your order number so that our team can assist you quickly.

13. Policy Acceptance

By placing an order with Vijay Bangles, you acknowledge that you have read and agreed to the terms of this Return & Exchange Policy.

All return and exchange requests are subject to verification based on the product's condition and the information or evidence submitted.

Thank you for shopping with Vijay Bangles. ❤️

Vijay Bangles — Beautiful Bangles. Made to Be Loved.